http://forum.aplus.net/ Discussion forum related to Aplus.Net and services. en Sun, 22 Nov 2009 20:51:25 GMT vBulletin 60 http://forum.aplus.net/images/aplusnew/misc/rss.jpg http://forum.aplus.net/ http://forum.aplus.net/showthread.php?t=487&goto=newpost Fri, 20 Nov 2009 15:37:10 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> General Discussions forum_admin http://forum.aplus.net/showthread.php?t=487 http://forum.aplus.net/showthread.php?t=486&goto=newpost Fri, 20 Nov 2009 15:34:59 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> Marketing forum_admin http://forum.aplus.net/showthread.php?t=486 http://forum.aplus.net/showthread.php?t=485&goto=newpost Fri, 20 Nov 2009 15:33:03 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> eCommerce Products forum_admin http://forum.aplus.net/showthread.php?t=485 http://forum.aplus.net/showthread.php?t=484&goto=newpost Fri, 20 Nov 2009 15:32:39 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> Domain Name Registrations forum_admin http://forum.aplus.net/showthread.php?t=484 http://forum.aplus.net/showthread.php?t=483&goto=newpost Fri, 20 Nov 2009 15:30:11 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> E-Mail Services forum_admin http://forum.aplus.net/showthread.php?t=483 http://forum.aplus.net/showthread.php?t=482&goto=newpost Fri, 20 Nov 2009 15:29:40 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> Web Design forum_admin http://forum.aplus.net/showthread.php?t=482 http://forum.aplus.net/showthread.php?t=481&goto=newpost Fri, 20 Nov 2009 15:29:05 GMT Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over... Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.

As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.

We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.

Please be sure to include as much information as possible in your email including your name, phone number, email address, account number, and details of your issue. We will make every effort to resolve your problem in a timely manner. Thank you for your patience during this process.

Sincerely,
The Aplus.net Team ]]> Shared Hosting forum_admin http://forum.aplus.net/showthread.php?t=481 http://forum.aplus.net/showthread.php?t=480&goto=newpost Fri, 20 Nov 2009 15:23:58 GMT Does anyone know of an alternative hosting company I can use??????? Does anyone know of an alternative hosting company I can use??????? ]]> Shared Hosting walkerdurham http://forum.aplus.net/showthread.php?t=480 http://forum.aplus.net/showthread.php?t=479&goto=newpost Fri, 20 Nov 2009 11:05:21 GMT Has anyone checked out the reviews (some of them lie) or customer complaints? The top ten on one site I found turned out to be all duds. People... Has anyone checked out the reviews (some of them lie) or customer complaints?

The top ten on one site I found turned out to be all duds. People complained of paying a year in advance and then shut down for TOS violations. Who knows what they were posting. Another runs on wind and has issues (I would think so especially if it's not windy) while another has problems keeping the books in order so cancels you to make up for it.

My website is nothing more than a start for something better so I'm not entirely in the same league with others who have client dependent on them (I envy you for that). I also think that APlus.net or whoever owns it now could do better.

I was recommended here by someone who has had APlus for a few years. She runs a website that gives out free information to people in need and I want to do the same. If APlus or whoever took it over doesn't want to be "people friendly" I will leave and certainly make it known that no one else spends a dime on this site.

I can't believe any company would pay $30 million for APlus.net and their lousy customer service. This is a company started by a bunch of foreigners in somebody's basement. My honest belief is whoever bought it got screwed and we the customers are also going to get screwed. ]]> Shared Hosting AP3913352738 http://forum.aplus.net/showthread.php?t=479 http://forum.aplus.net/showthread.php?t=478&goto=newpost Thu, 19 Nov 2009 15:46:58 GMT So I just noticed that Aplus is no longer linking to these forums from the main menu. Worried that the overwhelmingly negative posts are hurting your... So I just noticed that Aplus is no longer linking to these forums from the main menu. Worried that the overwhelmingly negative posts are hurting your bottom line? Perhaps....instead of hiding your angry customer base, you take some time to apologize profusely for the downtime, the horrible tech support, and offer to compensate your users for their losses. EVERY SINGLE USER should have been refunded money for what they have been put through. In fact there are several things that Aplus could offer to do to avoid the PR disaster they have created for themselves. Beef up your online chat support, have trained people who can do more than cut and paste responses to keywords. I have gone through 4 chats with your "support" where I realized halfway through that they had not even read what I wrote. Right now I have been redirected 2 times with online chat to nowhere, and now I have been #1 in the queue for 15 minutes. I have 2 tickets open that have not been acknowledged by and email and that do not show up in my control panel.

If you decide to continue hiding these forums, people will find other ways to spread the word about how horrible your service has been since the "upgrade". I have a feeling that you will soon remove the ability to make comments on your blog. But the more you try to hide what you have done to your customer base, the worse it will be for you in the long run.

Many of us are willing to give Aplus a chance to prove their mettle, but you make it increasingly hard for your customers to believe that you actually care about their business and their needs. Hiding the forums only reinforces our suspicions.

Seriously Aplus, get your act together. It's embarrassing. ]]> Shared Hosting jackthegiantkiller http://forum.aplus.net/showthread.php?t=478 http://forum.aplus.net/showthread.php?t=477&goto=newpost Thu, 19 Nov 2009 11:25:58 GMT The Aplus July 14th blog post said The Aplus.net/Deluxe transaction is expected to close by the end of July. “Within weeks of closing, Aplus.net’s... The Aplus July 14th blog post said The Aplus.net/Deluxe transaction is expected to close by the end of July.

“Within weeks of closing, Aplus.net’s shared hosting customers will see a service upgrade offering numerous new and enhanced web services .......................................” said Colin Campbell, president of Hostopia.

When is this going to get better?

Slow load times, tickets for simple stuff that Aplus messed up 72+ hours old, being able to add mysql databases as well as things mentioned in other boards ]]> Shared Hosting flatlander http://forum.aplus.net/showthread.php?t=477 http://forum.aplus.net/showthread.php?t=476&goto=newpost Wed, 18 Nov 2009 17:34:52 GMT tried installing SMF and I keep getting this error. I'm not sure what I'm doing wrong~ I tried installing on my localhost and it works just fine.

this is the error i'm getting:
Some of the queries were not executed properly. This could be caused by an unsupported (development or old) version of MySQL.

Technical information about the queries:
Line #0: Incorrect table name ''
Click here to try this step again. ]]> Shared Hosting angelslacker http://forum.aplus.net/showthread.php?t=476 http://forum.aplus.net/showthread.php?t=474&goto=newpost Wed, 18 Nov 2009 03:24:40 GMT Please get someone to provide help to your customers. Please get someone to provide help to your customers. ]]> Shared Hosting Spaulding http://forum.aplus.net/showthread.php?t=474 http://forum.aplus.net/showthread.php?t=473&goto=newpost Wed, 18 Nov 2009 02:56:09 GMT We need SOMEONE ...ANYONE from APLUS to reposnd to us. Our LIFE depends on our business and besides the massive downtime and slow performance after... We need SOMEONE ...ANYONE from APLUS to reposnd to us. Our LIFE depends on our business and besides the massive downtime and slow performance after our recent 'migration'... we now have an error message on our site that is not allowing anyone to check out through our APLUS.net shopping cart.

Here is the clincher.. NOBODY is answering the phone, NOBODY is available on chat and NOBDOY is answering emails for DAYS NOW. ]]> Shared Hosting Spaulding http://forum.aplus.net/showthread.php?t=473 http://forum.aplus.net/showthread.php?t=472&goto=newpost Wed, 18 Nov 2009 01:03:39 GMT This new webmail won't let me add new contacts. The icons are on the page but they are not working. ]]> E-Mail Services Mark Wadsworth http://forum.aplus.net/showthread.php?t=472